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Zoho
Odoo
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About Us
+371 (62) 600 938

Zoho | Odoo

Zoho
Odoo

Turn business complexity into a system you can control

Structured sales and operations

Process automation without business disruption

Full visibility across CRM and operational data

A scalable systems for growing business

CRMiUM

We are CRMIUM - an official Zoho, Odoo, and Creatio partner with:

10 years of experience

500+ delivered projects

36 countries with our clients

WHY YOUR BUSINESS NEEDS A CRM

CENTRALIZE CUSTOMER DATA

All history and documents in one place — no more scattered spreadsheets.

CONTROL AND PREDICT SALES

Turn intuition into a measurable process with clear stages and forecasts.

Automate tasks and data entry to focus on closing deals, not administrative tasks.

AUTOMATE ROUTINE WORK

GAIN REAL-TIME VISIBILITY

Real-time dashboards enable fast, data-driven management decisions.

Grow your team and client base without increasing operational chaos.

SCALE WITHOUT CHAOS

IMPROVE CUSTOMER EXPERIENCE

Use full customer context to respond faster and build loyalty.

Get expert guidance
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a CRM?

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OUR CLIENTS

Time & Materials

You pay for actual hours worked at an agreed rate. Tasks are managed via a backlog and delivered in iterations with regular reporting, providing flexibility and transparent cost control.

Scope, functionality, timeline, and budget are defined upfront based on a thorough business analysis. You pay a fixed price for the entire project, ensuring full cost predictability and clearly defined deliverables.


Fixed Price

A dedicated team works exclusively with your business throughout the contract, ensuring deep process understanding, full focus on your goals, and continuous alignment with your operational and strategic priorities.

Dedicated Team

Engagement models designed for predictable growth and measurable results.

HOW WE WORK

FROM INTEGRATION TO BUSINESS VALUE

END-TO-END WORKFLOWS

Automate complete business processes - not isolated tasks.

NO PLATFORM LIMITATIONS

Implement CRM without compromises as your business grows.

DESIGNED FOR DIFFERENT TYPES OF BUSINESSES

Support teams, data volumes and transaction flows.

UNIFIED CUSTOMER OPERATIONS

Manage marketing, sales and service in one system.

BUILT FOR COMPLEX PROCESSES

Standardise and automate multi-step operations.

FLEXIBLE AUTOMATION

Adapt business processes quickly using configurable and low-code tools.

FROM INTEGRATION TO BUSINESS VALUE

END-TO-END WORKFLOWS

Automate complete business processes - not isolated tasks.

NO PLATFORM LIMITATIONS

Implement CRM without compromises as your business grows.

DESIGNED FOR DIFFERENT TYPES OF BUSINESSES

Support teams, data volumes and transaction flows.

UNIFIED CUSTOMER OPERATIONS

Manage marketing, sales and service in one system.

BUILT FOR COMPLEX PROCESSES

Standardise and automate multi-step operations.

FLEXIBLE AUTOMATION

Adapt business processes quickly using configurable and low-code tools.

FROM INTEGRATION TO BUSINESS VALUE

END-TO-END WORKFLOWS

Automate complete business processes - not isolated tasks.

NO PLATFORM LIMITATIONS

Implement CRM without compromises as your business grows.

DESIGNED FOR DIFFERENT TYPES OF BUSINESSES

Support teams, data volumes and transaction flows.

UNIFIED CUSTOMER OPERATIONS

Manage marketing, sales and service in one system.

BUILT FOR COMPLEX PROCESSES

Standardise and automate multi-step operations.

FLEXIBLE AUTOMATION

Adapt business processes quickly using configurable and low-code tools.

FROM INTEGRATION TO BUSINESS VALUE

END-TO-END WORKFLOWS

Automate complete business processes - not isolated tasks.

NO PLATFORM LIMITATIONS

Implement CRM without compromises as your business grows.

DESIGNED FOR DIFFERENT TYPES OF BUSINESSES

Support teams, data volumes and transaction flows.

UNIFIED CUSTOMER OPERATIONS

Manage marketing, sales and service in one system.

BUILT FOR COMPLEX PROCESSES

Standardise and automate multi-step operations.

FLEXIBLE AUTOMATION

Adapt business processes quickly using configurable and low-code tools.

FROM INTEGRATION TO BUSINESS VALUE

END-TO-END WORKFLOWS

Automate complete business processes - not isolated tasks.

NO PLATFORM LIMITATIONS

Implement CRM without compromises as your business grows.

DESIGNED FOR DIFFERENT TYPES OF BUSINESSES

Support teams, data volumes and transaction flows.

UNIFIED CUSTOMER OPERATIONS

Manage marketing, sales and service in one system.

BUILT FOR COMPLEX PROCESSES

Standardise and automate multi-step operations.

FLEXIBLE AUTOMATION

Adapt business processes quickly using configurable and low-code tools.

FROM INTEGRATION TO BUSINESS VALUE

END-TO-END WORKFLOWS

Automate complete business processes - not isolated tasks.

NO PLATFORM LIMITATIONS

Implement CRM without compromises as your business grows.

DESIGNED FOR DIFFERENT TYPES OF BUSINESSES

Support teams, data volumes and transaction flows.

UNIFIED CUSTOMER OPERATIONS

Manage marketing, sales and service in one system.

BUILT FOR COMPLEX PROCESSES

Standardise and automate multi-step operations.

FLEXIBLE AUTOMATION

Adapt business processes quickly using configurable and low-code tools.

AMONG OUR CRM

Which Solution fits your business best?

Take a short quiz and we’ll help you find the solutions to boost your efficiency and profitability.

Which solution fits your business best?

Take a short quiz and we’ll help you find the solution that will make your business more efficient and profitable.

GLOBAL PRESENCE & INDUSTRY EXPERTISE

Australia

Austria

Azerbaijan

Bulgaria

Canada

Cyprus

CZECHIA

Denmark

Estonia

Finland

Georgia

Germany

Hungary

India

Indonesia

Israel
Italy
Kazakhstan
Latvia
Lithuania
Morocco
NetHERLANDS
Philippines
Poland
Portugal
SINGAPORE
Slovakia
Spain
Sweden
Switzerland

THAILAND

TURKEY

UAE

Ukraine

United Kingdom

USA

HOW WE IMPLEMENT CRM - STEP BY STEP

01

Business Assessment

We analyze your processes, data, and team structure to identify gaps and automation opportunities, providing a strategic CRM roadmap aligned with your goals.

02

CRM design & configuration

We design the CRM architecture and configure the system, interface and modules in stages – based on your processes, not templates.

03

Integration

We integrate CRM with your existing systems (ERP, Finance, Marketing, Support) and migrate data – without disrupting ongoing operations.

04

User adoption & training

We train your team to work confidently in CRM through practical sessions, recorded tutorials and ongoing consultations – ensuring successful system adoption

05

Support

We provide ongoing support, system monitoring and continuous process optimisation as your business evolves.

OUR CASE STUDIES

  • Xenoss

    CRMium implemented a solution for Xenoss, a U.S.- based company, to unify sales and customer data, automate workflows, and improve process visibility. The tailored system streamlined lead management and improved operational efficiency across teams.

  • MEEST GROUP

    CRMium delivered a solution for Meest Group that reduced average request handling time from 3 to 1.5 minutes. Over 80% of tickets are closed automatically. All channels — calls, chats, requests, and logistics — were unified in a single Helpdesk interface with consistent data and an enhanced operator dashboard.

  • Biletyna

    CRMium automated business processes for Biletyna, one of Poland’s leading ticketing platforms, by implementing the ecosystem (CRM, Desk, Forms, Projects, Analytics). The solution automated sales, support, and lead management, ensuring reliability at high transaction volumes.

View All Case Studies

OUR ACHIEVEMENTS AND AWARDS

  • customers
  • TrustRadius Top Rated 2022
  • G2 Leader Fall 2022
  • Evernest Best CRM Software 2022

WHAT OUR  CLIENTS SAY

  • Highly positive experience with CRMiUM

    Working with CRMiUM was a highly positive experience. The project stayed strictly within timelines and budget, while the team provided optimal technical and architectural solutions tailored to our needs.

    Thanks to thorough technical specifications and prompt updates, the execution was smooth and required minimal involvement from our side. We received excellent go-live support with full transparency regarding resources and effort. We confidently recommend CRMiUM as a reliable and professional partner.

    Yurii Myronovych Customer Service Chief Officer, Meest Group
  • CRMiUM optimized our business processes

    Working with CRMiUM significantly optimized our business processes. The team built a logical structure, integrated SalesIQ and accounting software, and implemented multi-currency support with advanced reporting.

    We highly value their deep immersion into our specific needs, tailoring solutions to our business. CRMiUM proved to be a highly professional and reliable partner, and we confidently recommend their expertise.

    Irina Onen Founder and CEO at mcCloud
  • CRMiUM are business automation monsters!

    The best of all I know. They have two main advantages: the ability to quickly produce results and the best Zoho CRM platform. I have repeatedly recommended the guys to other entrepreneurs and received only gratitude in return. And they also make super- dashboards by which I control the situation in the sales department faster!

    Andriy Pivovarov Co-Founder "Соль", "GoIT", "GoITeens"
  • Well done guys! Working with them is a pleasure!

    Clear, attentive, pleasant. And I'm not even talking about the quality of the solution they provide. I studied the existing offers on the market for a long time before giving my preference to someone. I chose them and have no regrets. Thank you for your work! I recommend to all!

    Olga Yarkho Founder of event agency "Mmedia"

FAQ

What is a CRM system?
CRM stands for Customer Relationship Management. In general, it is a specialized software solution or a set of tools designed to improve business efficiency. CRM systems provide tools to manage customer communication channels, automate sales, analyze commercial performance, and support other key business functions.
What benefits does CRM integration provide?
Implementing a CRM system enables:
  • сreating a centralized and manageable database of customers and partners;
  • control over sales team performance;
  • reducing human error;
  • access to analytics tools for marketing and order fulfillment;
  • high-accuracy revenue forecasting;
  • unified reporting within a single system in compliance with accounting standards.
How is CRM implemented?
CRM implementation typically follows these steps:
  • Business analysts study workflows and business specifics to select the most suitable CRM solution.
  • We identify and analyse your business needs and internal processes.
  • A professional implementation team with industry-specific expertise is formed.
  • The team develops the overall concept and prepares technical documentation.
  • During development, regular demos are conducted to gather feedback and maximize efficiency.
  • The CRM is integrated with the website, accounting software, warehouse systems, and other departments.
  • Finally, we provide comprehensive user training and documentation.
What is the purpose of using a CRM system?
The primary goal of CRM implementation is to automate business processes to increase sales and ensure transparent team operations.
CRM systems allow companies to:
  • monitor employee performance;
  • record all customer interactions (deals, calls, transactions);
  • build a unified customer and partner database;
  • analyze key performance indicators using a single data source.
What types of CRM systems exist?
CRM systems are classified based on the level of data processing and the types of business tasks they support:
  • Operational CRM – designed for customer-facing teams, automating sales, marketing, and service processes;
  • Analytical CRM – focused on analyzing customer data and identifying sales patterns;
  • Collaborative CRM – provides communication channels to collect customer feedback (call centers, websites, email);
  • Hybrid CRM – combines features of all the above types.
What is Zoho CRM and who is it for?
Zoho is one of the most popular automation platforms for small and mid-sized businesses. It is a cloud-based ecosystem that helps streamline sales, marketing, finance, HR, and communication processes. Zoho does not require on-premises servers — only a subscription.
The system is ideal for growing companies that need comprehensive automation. Zoho is particularly suitable for businesses with complex processes that require flexible customization to meet specific needs.
What is Creatio CRM and what is it best suited for?
Creatio is a CRM platform by Terrasoft that automates the full sales cycle-from marketing activities and lead generation to repeat sales and customer service.
It is built on a powerful low-code/no-code platform for designing and optimizing business processes. Creatio includes modules for marketing automation, sales management, and customer service, helping businesses increase customer loyalty and build personalized communication within a unified environment.
What is Odoo CRM and who is it for?
Odoo is a professional ERP and CRM platform suitable for both startups and large enterprises. It combines financial management, HR, eCommerce, and warehouse management in a single interface.
Thanks to its open-source architecture, Odoo integrates easily with other systems. Core modules include customer management, project management, analytics, order processing, and inventory control. Odoo CRM is widely used by companies in eCommerce, retail, logistics, HoReCa, manufacturing, and construction.

Looking for the right solution?

Get a free consultation with a detailed review of your processes and practical recommendations.

By submitting this form, I consent to personal data processing.

Contacts

Latvia:

CRMiUM Poland Sp. z o.o.

37/58, Adama Mickiewicza Street,

Warsaw

Poland:

Netherlands:

Lithuania:

Great Britain:

+48 (22) 390 62 74

+44 (744) 144 22 96

+370 (66) 108 404

E-mail: info@crmium.lv

+371 (62) 600 938

+31 (97) 010 26 83 35

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